SHIPPING
Shipping & Returns – Roketa Store
Goldenvale, Inc. / RoketaStore
610 W Park St, Ontario, CA 91762
Thank you for considering our store for your Roketa parts needs. Please carefully review our shipping and return policies below:
Product Information
- All parts are sold individually, unless otherwise noted.
- Brake pads are sold in sets.
- We do not offer warranties on parts sold.
Shipping Costs
- Shipping prices vary based on location, size, weight, and fuel surcharges.
- Customers are responsible for all shipping fees.
- We do not ship internationally — shipping is available only within the United States.
Returns & Incorrect Parts
- If you receive an incorrect part, please contact our Parts Department within 24 hours of delivery to report the issue.
- All returns must be made within 15 days of delivery and the part(s) must be complete and unused to qualify for a refund.
- If you ordered the wrong part, a 25% restocking fee will apply.
- Shipping costs are non-refundable.
- Customers are responsible for the cost of return shipping and any reshipping fees.
Cancellations
- Orders canceled after processing will incur a 10% cancellation fee.
- Please make sure your shipping address is accurate. Orders returned due to incorrect address will result in additional shipping charges.
If you have any questions, feel free to contact us:
Phone: (909) 906-0693
Email: Partsroketa@gmail.com
Website: https://partsroketa.com/
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