Shipping/Returns

ROKETA STORE

Shipping & Returns – Roketa Store
Goldenvale, Inc. / RoketaStore
📍 610 W Park St, Ontario, CA 91762

Thank you for considering our store for your Roketa parts needs. Please carefully review our shipping and return policies below:

🔧 Product Information

  • All parts are sold individually, unless otherwise noted.
  • Brake pads are sold in sets.
  • We do not offer warranties on parts sold.

🚚 Shipping Costs

  • Shipping prices vary based on location, size, weight, and fuel surcharges.
  • Customers are responsible for all shipping fees.
  • We do not ship internationally — shipping is available only within the United States.

🔁 Returns & Incorrect Parts

  • If you receive an incorrect part, please contact our Parts Department within 24 hours of delivery to report the issue.
  • All returns must be made within 15 days of delivery and the part(s) must be complete and unused to qualify for a refund.
  • If you ordered the wrong part, a 25% restocking fee will apply.
  • Shipping costs are non-refundable.
  • Customers are responsible for the cost of return shipping and any reshipping fees.

❌ Cancellations

  • Orders canceled after processing will incur a 10% cancellation fee.
  • Please make sure your shipping address is accurate. Orders returned due to incorrect address will result in additional shipping charges.

If you have any questions, feel free to contact us:
📞 Phone: (909) 906-0693
📧 Email: Partsroketa@gmail.com
🌐 Website: https://partsroketa.com/